2010 Cadillac Truck Escalade/ESV RWD V8-6.2L Technical Service Bulletin # 06-08-46-005B Date: 100211
OnStar(R) - Availability for Hearing Impaired
Bulletin No.: 06-08-46-005B
Date: February 11, 2010
Subject: Availability of OnStar(R) for Hearing Impaired
2007-2010 GM Passenger Cars and Light Duty Trucks (Including Saturn and Saab)
Except 2007 Cadillac CTS
Except 2007-2008 HUMMER H2, H2 SUT
Except 2007 Pontiac Montana SV6
Except 2007-2010 Pontiac Vibe
Except 2007 Saturn ION, VUE
Except 2008 Saturn Astra
This bulletin is being revised to add a Note regarding 2009 Bluetooth(R)-equipped vehicles, additional models and model years. Please discard
Corporate Bulletin Number 06-08-46-005A (Section 08 - Body and Accessories).
This service bulletin is not applicable to 'GM of Canada' dealers and retailers.
On 2009 and newer model year vehicles equipped with the Bluetooth(R) feature (option code UPF), when up-fitted with TTY capabilities, the
Bluetooth(R) feature will be disabled.
OnStar with Text Telephone Capability (TTY)
General Motors is pleased to announce that the safety and security of OnStar is now available to our deaf, hard of hearing and speech impaired
2010 Cadillac Truck Escalade/ESV RWD V8-6.2L Page 288
customers. The current vehicles listed above, as well as forthcoming vehicles equipped with OnStar hardware version 7.0 or higher, have the ability
to utilize texting telephones. Vehicle specific TTY capability can be determined by utilizing the VIN lookup Tool. Additional information may be
found by referring to www.onstar.com/tty.
TTY equipment allows people who are deaf, hard of hearing or speech impaired, in-vehicle access to 911 and basic OnStar(R) services by pressing
the OnStar(R) blue button or red emergency button. The keypad provides a means to communicate by allowing customers to type messages back
and forth, with an OnStar(R) advisor or other party when using the OnStar(R) Hands-Free Calling feature. A TTY is required at both ends of the
conversation in order to communicate. OnStar(R) Turn by Turn Navigation and Virtual Advisor are not available with the addition of TTY.
The Reimbursement Program
This equipment will be made available to eligible customers through GM Mobility and OnStar(R). Under this program, the customer must complete
a GM Mobility application form. To take advantage of the program, vehicles must be adapted at the time of delivery for purchase / lease and a
dealer claim ($1,000 Maximum per GM Mobility guidelines) with the application form submitted to GM Mobility. Saab dealers must fax
documents. GM Dealers will receive electronic reimbursement directly from GM Mobility. Saab dealers will receive a check directly from
OnStar(R). Additional questions or concerns should be directed to the OnStar Dealer Center.
How to Order
To order the dealer installed kit, contact AutoCraft Electronics or via the web at www.autocraft.com. The kit consists of an OnStar Interface
Module, a Dial Pad (for making calls), OTIM wiring harness, the TTY device, installation/Tech 2(R) programming instructions and owner's guide.
The Ultra-Tec Compact C TTY device is manufactured by an independent manufacturer and is covered by the manufacturer's warranty. It is not
covered under the GM New Vehicle Limited Warranty. All other parts (OTIM, dial pad and OTIM wiring harness) are covered by the standard GM
new vehicle parts and labor warranty. Replacement parts are available through AutoCraft Electronics. Contact AutoCraft Electronics or via the web.
Warranty claims for the OTIM, dial pad and OTIM wiring harness should be submitted through normal warranty procedures using a sublet
warranty claim with GM Labor Operation R5140.